Customer Service Assistant Store Manager at ALDI

Opportunity in Arlington Heights

Primary Details

• Job Title: Customer Service Assistant Store Manager (Flexible Hours in Arlington Heights)
• Company: ALDI
• Location: Arlington Heights, IL
• This Arlington Heights-based role is an excellent opportunity for professionals skilled in customer service.
• Our ALDI team in Arlington Heights, IL is growing.
• Benefit from working in Arlington Heights, a key hub for the Retail Management industry.

Pay & Perks

• Pay Rate: $26-$30/Hour (approx. $29.1k/Year)
• Benefits: Weekly pay options may be available.
• Earn extra cash with a stable local employer.

Position Scope

• This role focuses on your professional skills with a schedule that fits your life.

Company Overview

ALDI is a renowned retail grocery leader operating thousands of high-efficiency stores across the United States. Guided by values of simplicity, responsibility, and consistency, ALDI provides high-quality everyday groceries at unmatched prices. ALDI is widely recognized for treating its employees with respect, offering industry-leading compensation, comprehensive health benefits, and clear leadership development tracks.

Role Description

As an ALDI Customer Service Assistant Store Manager, you lead front-end store operations, cashier queue efficiency, customer loyalty experience, and staff training. Working alongside the Store Manager, you ensure that shoppers experience fast, friendly checkout while maintaining front-of-house sanitation and pricing accuracy. You take charge of staff scheduling, front-end line management, and register cash auditing. This role is 100% physical and strictly requires full on-site leadership presence at the store (no remote work available).

Key Responsibilities

• Direct front-end checkout operations, monitoring line queue speeds and calling backup cashiers as needed.
• Oversee cash register till distribution, safe drawer balancing, cash drops, and financial audits.
• Handle customer service inquiries, return escalations, and pricing adjustments professionally.
• Train and coach cashiers and store associates on seated register scanning standards and customer service protocols.
• Manage front-of-house cleanliness, cart corral organization, and entrance presentation.
• Assist with preparing weekly employee work schedules aligned with customer traffic trends.
• Step up to manage overall store operations in the Store Manager's absence.

Qualifications & Requirements

• Must be at least 18 years of age at the time of application.
• High School Diploma or GED equivalent required; prior retail or customer service leadership experience preferred.
• Strong interpersonal, team building, and customer resolution skills.
• Ability to perform physical retail tasks (lifting up to 45 lbs, standing, bending, walking).
• Flexibility to work afternoon and closing evening shifts consistently.
• Experience in cash drawer management and point-of-sale systems.

Job Type & Schedule

• Job Type: Full-Time (100% On-Site).
• Schedule: Full-time schedule including afternoon, closing evening, weekend, and holiday shifts.

Benefits & Perks

• Top-tier supervisory hourly base pay plus shift differentials.
• Full medical, dental, and vision insurance for eligible full-time managers.
• 401(k) plan with generous company matching funds.
• Paid vacation, personal days, and paid holiday premiums.
• Direct promotion pathways to Store Manager positions.